Although robotic process automation (RPA) is only applicable to repetitive, rule-based tasks, the technology can be used by any industry. Virtually every company, regardless of size and specialization, needs to perform certain operations under human supervision that can be effectively automated. This article presents some examples and use cases of robotic process automation.
Industry Examples of RPA Application
As mentioned earlier, there are no limitations to implementing RPA in a particular industry. Every company has certain tasks that can be successfully automated. Below are examples of RPA deployment in various industries.
Insurance Firms
Insurance companies require a lot of human work, but they also have many processes that do not require supervision and can be automated.
Underwriting, claims processing, and policy administration are some examples. In practice, an RPA bot can process insurance claims and automatically extract key data. Then, the bot can compare this data against predefined rules. This process can lead to more accurate results produced in less time.
Manufacturing Companies
RPA can be a real blessing to many manufacturers. In fact, many manufacturing companies have far more tasks than their employees can handle.
For instance, proper inventory tracking can be extremely time-consuming, while RPA bots can easily handle such tasks and not miss anything. Quality control is another component of production that can be automated. Finally, bots can also track inventory.
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Healthcare Facilities
Whether public or private, healthcare facilities can streamline their operations with robotic process automation.
One of the simplest things bots can do in such a case is to extract the necessary data from patients’ health records and enter it into a special form that is forwarded to the general database.
Appointment scheduling can also be automated to further reduce the manual workload. The time saved on manual paperwork is especially important to the healthcare industry. It is also an industry standard to use HIPAA-compliant forms when collecting patient information for scheduling appointments and other data collection purposes to ensure data security.
Examples of Task Automation
Here are even more examples of manual tasks that can be automated. Most of these examples are not limited to a specific industry and can be adopted by any organization.
Data Entry
In most cases, data entry is a fairly simple task that does not require advanced skills. However, depending on the amount of data that needs to be entered into the system, manual data entry can become quite daunting. Needless to say, after several entries, employees can lose their concentration and easily make a mistake. Therefore, this is one of the basic activities that can be performed more efficiently with the help of a bot.
Invoice Processing and Financial Reporting
Accounting and invoicing are present in every company, regardless of its specialization. There are several ways in which invoices can be automated. For example, RPA can be used in invoice processing and reconciliation with purchase orders.
Another typical task related to financial management is financial reporting. RPA, especially based on business intelligence such as that provided by the Microsoft Dynamics 365 Finance and Supply Chain Management ERP system, can produce detailed reports with in-depth analysis and financial forecasts without the need for human intervention.
Social Media Management
Many businesses rely on social media, which have many tasks that do not really require human supervision. RPA helps with scheduling and publishing already prepared content.
Email Management
RPA can extend the standard filtering capabilities of email clients and categorize incoming and sent messages more effectively.
HR Recruitment
RPI is also very useful for HR tasks, especially those that require screening candidates and matching them with open positions.
Customer Service
Customer service is one of the most popular components of business operations that can be optimized with bots, significantly reducing the workload for humans.
